If you are unfortunate and have a claim, this is the time you need us the most.
Call or email our office with details of your claim. In most cases, you will be required to complete a claim form and provide details to substantiate your claim in order for the insurer to assess your claim.
Under the General Insurance Code of Practice, the insurer promises to respond to your claim within 10 business days and tell you whether they will accept or deny your claim based on the information you have provided.
If your claim is accepted by the insurer, we will help co-ordinate the claim until it is finalised.
If the insurer declines your claim, we will review their decision and give you advice.